Support

Bookstore Companion is published by Creative Sonar, LLC.

We answer every message, usually within one business day. For a bug, tell us what you were doing when it happened — a screenshot helps. There is no account to look up, so please include your device model and iOS version.

Common questions

Do I need an account?

No. Bookstore Companion works anonymously — there is no sign-in and no account. Your saved list lives on your device.

Is it really free?

Yes. As of September 2026 Bookstore Companion is free — every shelf scan, barcode check and the saved list. No account, no subscription, nothing to cancel.

I subscribed before it went free. What happens now?

Thank you for backing it early. Nothing in the app changes for you. Your subscription is billed by Apple, so to stop it renewing open Settings → your name → Subscriptions on your iPhone, or visit apps.apple.com/account/subscriptions. Refunds are handled by Apple at reportaproblem.apple.com — or email us and we'll help.

The app still asks me to subscribe.

Update to version 1.1 or later from the App Store — the subscription screen is gone from there on. If you still see it after updating, email us.

A section scan missed books, or read the wrong titles.

Scanning reads spines from a photo, so it works best straight-on, in good light, with the whole shelf section in frame. Tilted or dim shots lose the small type. If a scan consistently misreads, email us the photo and we'll investigate.

Why does a book show no verdict?

A verdict only appears when we have real evidence behind it — reviews, awards, and coverage we can point to. When there isn't enough to go on, the app says so instead of inventing a rating. That is deliberate.

How do I get my saved books into my home library?

Tap Add these to your Home Library Companion library on the Saved tab. That hands your list to Home Library Companion, our companion app for cataloging books you already own. It's a separate app with its own subscription.

What data does the app collect?

No account, no personal profile. Scan photos are processed and discarded, and a random per-install identifier is used for fair-use limits. The full details are in our Privacy Policy.